Uslovi kupovine

Poslednja izmena: 31.10.2026.

1. Prodavac

Vladimir Smiljković PR Vinarija Smiljković 90
Selo Drenča, 37230 Aleksandrovac Župski, Republika Srbija
PIB: 110975242 · Matični broj: 65197384
Telefon: +381 65 8555 035
Email: vinarijasmiljkovic90@gmail.com

2. Poručivanje

Vino možete poručiti preko sajta, po jednu flašu ili u paketu od 6 flaša istog vina. Po slanju porudžbine dobijate potvrdu na email i kontaktiramo vas radi potvrde. Ugovor je zaključen kada potvrdimo porudžbinu. Ako vino trenutno nije dostupno, obavestićemo vas i nećete imati nikakvih troškova.

3. Punoletstvo

Alkoholna pića prodajemo samo licima koja imaju najmanje 18 godina. Poručivanjem potvrđujete da ste punoletni. Dostavna služba može da zatraži dokaz o godinama pri preuzimanju.

4. Cene i plaćanje

Cene su iskazane u dinarima i važe u trenutku poručivanja. Cena dostave nije uključena u cenu vina. Određuje je kurirska služba prema težini paketa i adresi dostave, pa je ne možemo unapred navesti, a kupac je plaća pri preuzimanju pošiljke. Plaćanje je pouzećem, gotovinom kuriru prilikom preuzimanja pošiljke.

5. Dostava

Porudžbine šaljemo brzom poštom na teritoriji Republike Srbije. Rok isporuke je najviše 30 dana od zaključenja ugovora, a po pravilu je znatno kraći. Pri preuzimanju proverite da pošiljka nije oštećena. Ako jeste, navedite to kuriru i javite nam se odmah.

6. Pravo na odustanak od ugovora

Imate pravo da odustanete od ugovora u roku od 14 dana od dana kada ste primili robu, bez navođenja razloga. Dovoljno je da nam u tom roku pošaljete nedvosmislenu izjavu o odustanku na email ili poštom, a možete koristiti i obrazac ispod.

Robu treba da vratite bez odlaganja, a najkasnije u roku od 14 dana od slanja izjave. Direktne troškove vraćanja robe snosite vi. Uplaćeni iznos, uključujući troškove standardne dostave, vraćamo najkasnije u roku od 14 dana od prijema vaše izjave, a povraćaj možemo da zadržimo dok ne primimo robu ili dokaz da je poslata. Odgovarate za umanjenu vrednost robe koja je nastala rukovanjem izvan onoga što je potrebno da se utvrde njena priroda i svojstva.

Obrazac za odustanak od ugovora

Primalac: Vladimir Smiljković PR Vinarija Smiljković 90, Selo Drenča, 37230 Aleksandrovac Župski, vinarijasmiljkovic90@gmail.com

Izjavljujem da odustajem od ugovora o prodaji sledeće robe: ____________
Broj porudžbine: ____________
Datum prijema robe: ____________
Ime i prezime: ____________
Adresa: ____________
Datum i potpis (ako se šalje na papiru): ____________

7. Saobraznost i reklamacije

Odgovaramo za saobraznost robe ugovoru u roku od dve godine od predaje robe. Reklamaciju možete izjaviti emailom, telefonom ili poštom, na kontakte iz tačke 1. Uz reklamaciju navedite broj porudžbine i opis problema, a poželjno je da priložite fotografiju i dokaz o kupovini.

Prijem reklamacije potvrđujemo bez odlaganja. Odgovor sa predlogom rešenja dajemo najkasnije u roku od 8 dana od prijema, a rešenje sprovodimo u roku koji ne može biti duži od 15 dana od podnošenja reklamacije, uz vašu saglasnost.

8. Vansudsko rešavanje sporova

Ako ne postignemo dogovor, možete pokrenuti postupak vansudskog rešavanja potrošačkog spora pred telom sa liste koju vodi ministarstvo nadležno za zaštitu potrošača. Pravo na obraćanje sudu ostaje vam u svakom slučaju.

9. Merodavno pravo

Na ove uslove primenjuje se pravo Republike Srbije, a posebno Zakon o zaštiti potrošača.

Terms of purchase

Last updated: 31 October 2026. The Serbian version of these terms prevails.

1. Seller

Vladimir Smiljković PR Vinarija Smiljković 90
Selo Drenča, 37230 Aleksandrovac Župski, Republic of Serbia
Tax ID (PIB): 110975242 · Registration no.: 65197384
Phone: +381 65 8555 035
Email: vinarijasmiljkovic90@gmail.com

2. Ordering

You can order wine through the website, as single bottles or in cases of 6 bottles of the same wine. After you send an order you receive a confirmation by email, and we contact you to confirm it. The contract is concluded when we confirm the order. If a wine is unavailable, we will let you know and you will bear no costs.

3. Legal age

We sell alcoholic beverages only to persons aged 18 or over. By ordering, you confirm that you are an adult. The courier may ask for proof of age on delivery.

4. Prices and payment

Prices are shown in Serbian dinars and apply at the time of ordering. Delivery is not included in the wine price. It is set by the courier based on the parcel's weight and the delivery address, so we cannot state it in advance, and you pay it on receipt. Payment is cash on delivery, to the courier when you receive the parcel.

5. Delivery

We ship by express courier within the Republic of Serbia. Delivery takes no more than 30 days from the conclusion of the contract, and is normally much shorter. Check the parcel for damage on receipt. If it is damaged, tell the courier and contact us immediately.

6. Right of withdrawal

You may withdraw from the contract within 14 days of receiving the goods, without giving a reason. Send us an unequivocal statement of withdrawal by email or post within that period; you may use the form in the Serbian version of these terms.

Return the goods without delay and no later than 14 days after sending the statement. You bear the direct cost of returning the goods. We refund the amount paid, including standard delivery costs, within 14 days of receiving your statement, and may withhold the refund until we receive the goods or proof they were sent. You are liable for any loss in value resulting from handling beyond what is needed to establish the nature and characteristics of the goods.

7. Conformity and complaints

We are liable for the conformity of goods with the contract for two years from delivery. You can make a complaint by email, phone or post, using the contacts in section 1. Please state your order number and describe the problem, ideally with a photo and proof of purchase.

We confirm receipt of a complaint without delay, reply with a proposed solution within 8 days of receipt, and carry out the solution, with your consent, within no more than 15 days of the complaint.

8. Out-of-court dispute resolution

If we cannot reach an agreement, you may start out-of-court consumer dispute resolution before a body on the list kept by the ministry responsible for consumer protection. Your right to go to court remains unaffected.

9. Governing law

These terms are governed by the law of the Republic of Serbia, in particular the Consumer Protection Act.